IndiGo apologises to the travellers for significant disruptions

It cited a multitude of unforeseen operational challenges as reasons

News Alliance / IH News Desk

NATIONAL, December 03, 2025: The IndiGo Wednesday apologised to its customers for the inconvenience caused for significant disruptions to its operations for the past two days.

In a statement it clarified that a multitude of unforeseen operational challenges, including minor technology glitches, schedule changes linked to winter, adverse weather conditions, increased congestion in the aviation system and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated.

"To contain the disruption and restore stability, we have initiated calibrated adjustments to our schedules. These measures will remain in place for the next 48 hours and will allow us to normalise our operations and progressively recover our punctuality across the network," the airline stated.

The teams are working around the clock to ease customer discomfort and ensure operations stabilize as quickly as possible. Furthermore, the affected customers are being offered alternate travel arrangements to reach their destinations or refunds, as applicable.

“We request customers to check the latest flight status at https://www.goindigo.in/check-flight-status.html before heading to the airport. We deeply regret the inconvenience caused and remain fully committed to minimizing disruption and supporting our customers throughout this period," an IndiGo spokesperson said in the statement.

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